Terms and Conditions

motoelectric.eu- effective from this date: 2025-10-10

Imprint: details of the Service Provider (Seller, Company)

Name: BAKONY MOTOR Bt. Headquarters: 8417 Csetény, Petőfi Sándor Street 103. Mailing address: 8417 Csetény, Petőfi Sándor Street 103. Store, collection point address: 8417 Csetény, Petőfi Sándor Street 103.
Registration authority: Recorded in the register of Veszprém Court of Appeal
Company registration number: 19-06-509362 Tax number: 24353948-1-19
Representative: Zoltán Trojak
Phone number: +36308557633
E-mail: motoelectric.eu@gmail.com
You can also reach us here: https://www.facebook.com/motoelectric.eu
Website: motoelectric.eu
Bank account number: 11748117-21440920

Hosting provider details

Name: UNAS Online Ltd.
Headquarters: 9400 Sopron, Kőszegi Street 14.
Availability: +36-99/200-200 (H-P 8:00-15:30) unas@unas.hu
Website: https://unas.hu/

Concepts

• Goods: movable goods offered on the Website and intended for sale on the Website, including goods containing digital elements
• Parties: Seller and Buyer together
• Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity
• Consumer contract: a contract in which one of the parties is a consumer
• Functionality: the ability of a Good containing digital elements, digital content or digital service to perform functions appropriate to its purpose
• Manufacturer: the manufacturer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, and any person who presents himself as the manufacturer by indicating the name, trademark or other distinctive sign of the Goods
• Interoperability: the ability of a good, digital content or digital service containing digital elements to operate with hardware and software that is different from that with which the same type of goods, digital content or digital services are typically used
• Compatibility: the ability of a good, digital content or digital service containing digital elements to interoperate, without the need for modifi cation, with hardware or software with which goods, digital content or digital services of the same type are commonly used
• Website: this website, which serves to conclude the contract
• Contract: Purchase and sale contract concluded between Seller and Buyer using the Website and electronic mail
• Durable data carrier: any means that enables the consumer or business to store data addressed to him personally in a way that is accessible in the future and for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form
• A device that enables communication between distant parties: a device suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such a device is, in particular, a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a device providing Internet access
• A contract concluded between distant parties: a consumer contract concluded within the framework of a distance selling system organised for the provision of the Goods or services under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons who are at a distance
• Entrepreneur: a person acting in the course of his profession, independent occupation or business activity
• Buyer/You: person entering into a contract by making a purchase offer through the Website
• Seller: Person entering into a contract by placing a call for tenders through the Website Warranty: In the case of contracts concluded between a consumer and a business (hereinafter referred to as: consumer contract), in accordance with the Civil Code,
  1. a guarantee for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to or in the absence of its legal obligation, and
  2. statutory mandatory warranty
• Purchase Price: the consideration paid for the Goods and the provision of digital content.

Relevant legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following laws apply:
● Act CLV of 1997 on Consumer Protection
● Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
● Act V of 2013 on the Civil Code
● Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
● Decree 10/2024. (VI.28.) of the Minister of Justice on the defi nition of the scope of durable consumer goods subject to mandatory warranty
● Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
● Decree No. 19/2014 (IV.29.) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims regarding goods sold under a contract between a consumer and a business
● Act LXXVI of 1999 on Copyright
● Act CXII of 2011 on the right to informational self-determination and freedom of information
● REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustifi ed geo-blocking and other forms of discrimination based on a customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC
● REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
● Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the provision of digital content and the provision of digital services

Scope of the GTC

The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter referred to as the “GTC”), in addition to the provisions of the applicable mandatory legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.
The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.

Language of the contract, form of the contract

The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not considered written contracts and are not filed by the Seller.

Prices

Prices are in €. The possibility that the Seller may modify the prices for business policy reasons cannot be ruled out. Modifi cation of prices does not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller shall act in accordance with the “Procedure in case of incorrect price” clause of the GTC.

Procedure in case of incorrect price

The following are considered to be clearly incorrectly displayed prices:
● Price €0,
● a price reduced by a discount, but incorrectly displayed compared to the correct discount percentage listed next to the correct original price (e.g.: in the case of a €100 Product, despite the indication of a 20% discount, instead of the correct €80, the Product is incorrectly offered for €50, which is reduced based on an incorrect calculation and not according to the percentage).
In addition to the above, a price that is clearly incorrect is a price whose error the consumer could have recognized with the attention and caution generally expected in the given situation, taking into account the consumer behavior set out in Section 4 (1) of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices.
In the event of such an incorrect price being indicated, the Seller offers the option of purchasing the Goods at the real price, with which information the Buyer may decide whether to order the Goods at the real price or not to use this option, in which case no contract shall be concluded between the Parties.

Complaints handling and legal remedies

The consumer may submit a claim for warranty, product warranty or guarantee related to the Goods or an objection to the elimination of an individual right or interest violation (consumer complaint pursuant to the Consumer Protection Act) regarding the conduct, activity or omission of the Seller or a person acting in the interest or benefi t of the Seller directly related to the distribution or sale of the goods to consumers, via the following contact details and methods:
Only consumers may fi le complaints using the contact details provided in this section; separate rules apply to complaint handling for businesses and resellers.
● In person at the following address: Hungary, 8417 Csetény, Petőfi Sándor utca 103.
● Customer service opening hours:
Monday: 8:00-16:00 Tuesday: 8:00-16:00 Wednesday: 8:00-16:00 Thursday: 8:00-16:00
Friday: 8:00-14:00 Saturday: closed Sunday: closed
● In writing via the following email address: motoelectric.eu@gmail.com
● In writing by post: Hungary, 8417 Csetény, Petőfi S. u. 103.
The Seller is not obliged to handle the consumer's warranty, product warranty or guarantee claim according to the rules of the Consumer Complaints Act, but according to separate legislation.
The consumer may communicate his complaint under the Consumer Protection Act, which is an objection to the elimination of an individual right or interest violation regarding the conduct, activity or omission of the enterprise or a person acting in the interest or benefi t of the enterprise directly related to the distribution or sale of goods to consumers, orally or in writing to the enterprise - with the exception of claims for warranty of goods, product warranty or guarantee.
The Seller will immediately investigate the verbal complaint and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Seller shall immediately record the complaint and its position on it and, in the case of a verbal complaint made in person, shall hand over a copy of it to the consumer on site, or, in the case of a verbal complaint made by telephone or using other electronic communication services, shall send it to the consumer within 30 days at the latest - in accordance with the provisions relating to the response to a written complaint - simultaneously with the substantive response.

The record of the complaint shall contain the following:
1. the consumer's name, address or e-mail address,
2. place, time and method of submitting the complaint,
3. a detailed description of the consumer's complaint, a list of documents, records and other evidence presented by the consumer,
4. a statement by the business on its position regarding the consumer's complaint, if immediate investigation of the complaint is possible,
5. the signature of the person taking the minutes and – with the exception of a verbal complaint made by telephone or using other electronic communications services – of the consumer,
6. place and time of recording the minutes,
7. in the case of a verbal complaint communicated by telephone or using other electronic communications services, the unique identifi cation number of the complaint, and
8. the warning that if the consumer does not provide the data specifi ed in points 1. and 3. when recording the minutes, or refuses to sign the minutes, the Seller will disregard the requirements for responding to written complaints when handling the verbal complaint

If the consumer does not provide the data specifi ed in points 1) and 3) above when submitting a verbal complaint, or refuses to sign the minutes, the business is not obliged to act in accordance with the requirements for responding to written complaints when handling the oral complaint.
The Seller shall , unless otherwise provided by a directly applicable legal act of the European Union, respond to the written complaint in writing and take measures to communicate it within thirty days of its receipt in a substantiated manner. The Seller shall justify its position in case of rejecting the complaint. In the event of rejection of the complaint, the Seller shall inform the consumer in writing of which authority or conciliation body he may initiate proceedings with his complaint, depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or the conciliation body at the consumer's place of residence, place of stay or seat, and whether the Seller has made a general declaration of submission.

If the Seller provides an electronic interface or form for reporting a written complaint, it is obliged to immediately confi rm receipt of the written complaint at the electronic mail address provided by the consumer.

The Seller is obliged to keep the minutes of the verbal complaint or the written complaint, as well as a copy of the substantive response to the complaint, for three years and present them to the supervisory authority upon request.

If a potential consumer dispute between the Seller and the Consumer is not resolved during negotiations, the following legal remedies are open to the consumer:

Consumer protection procedure

Complaints can be filed with the consumer protection authorities. If a consumer notices a violation of his/her consumer rights, he/she has the right to fi le a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offi ces competent for the consumer's place of residence, their contact details can be found here:

Budapest Metropolitan Government Office Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia Street 4/b.
Email: fogyasztovedelem@bfkh.gov.hu
Phone number: (1) 450-2598
Website:https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Budapest metropolitan area

Pest County Government Office Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa u.10-12.
Email: fogyved@pest.gov.hu
Phone number: 06 1 459 4843
Website:https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Pest County

Bács-Kiskun County Government Office Consumer Protection Department
Address: 6000 Kecskemét, Szent István krt. 19/A.
Mailing address: 6001 Kecskemét, P.O. Box 189.
Email: fogyasztovedelem@bacs.gov.hu
Phone number: 06 76 795 710
Website:https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Bács-Kiskun County

Baranya County Government Office Consumer Protection Department
Address: 7630 Pécs, Hengermalom u. 2.
Mailing address: 7630 Pécs, Hengermalom u. 2.
Email: fogyasztovedelem@baranya.gov.hu
Phone number: 06 72 795 398
Website:https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Baranya County

Békés County Government Office Consumer Protection Department
Address: 5600 Békéscsaba, József Attila u. 2-4.
Mailing address: 5600 Békéscsaba, József Attila u. 2-4.
Email: fogyved@bekes.gov.hu
Phone number: +36 66 546 150
Website:https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Békés County

Borsod-Abaúj-Zemplén County Government Offi ce Consumer Protection Department
Address: 3527 Miskolc, József Attila u 20.
Email: fogyasztovedelem@borsod.gov.hu
Phone number: 06 46 795 779
Website:https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Borsod-Abaúj-Zemplén County

Csongrád-Csanád County Government Office Consumer Protection Department
Address: 6722 Szeged, Rákóczi Square 1.
Mailing address: 6722 Szeged, Rákóczi Square 1.
Email: fogyasztovedelem@csongrad.gov.hu
Phone number: 06 62 680 532
Website:https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Csongrád-Csanád County

Fejér County Government Office Consumer Protection Department
Address: 8000 Székesfehérvár, Honvéd Street 8.
Email: fogyved@fejer.gov.hu
Phone number: +36 22 501 751
Website:https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Fejér County

Győr-Moson-Sopron County Government Office Consumer Protection Department
Address: 9022 Győr, Türr István Street. 7.
Email: fogyasztovedelem@gyor.gov.hu
Phone number: +36 96 795 950

Website:https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Győr-Moson-Sopron County

Hajdú-Bihar County Government Office Consumer Protection Department
Address: 4025 Debrecen, Széchenyi Street 46.
Mailing address: 4025 Debrecen, Széchenyi Street 46.
Email: fogyasztovedelem@hajdu.gov.hu
Phone number: 06 52 533 924
Fax: 06 52 504 105
Website:https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Hajdú-Bihar County

Heves County Government Office Consumer Protection Department
Address: 3300 Eger, Kossuth L. u. 9.
Mailing address: 3301 Eger, P.O. Box 216.
Email: fogyved@heves.gov.hu
Phone number: 06 (36) 515-469
Fax: 06 (36) 516-040
Website:https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Heves County

Jász-Nagykun-Szolnok County Government Office Consumer Protection Department
Address: 5000 Szolnok, Indóház u. 8.
Email: jasz.fogyved@jasz.gov.hu
Phone number: 56/795-165
Website:https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi
Jurisdiction: Jász-Nagykun-Szolnok County

Komárom-Esztergom County Government Office Consumer Protection Department
Address: 2800 Tatabánya, Bárdos László Street 2.
Email: fogyasztovedelem.meff@komarom.gov.hu
Phone number: (34) 309-303
Website:https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Komárom-Esztergom County

Nógrád County Government Office Consumer Protection Department
Address: 3100 Salgótarján, Karancs Street 54.
Email: fogyved@nograd.gov.hu
Phone number: 06 32 511 116
Website:https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Nógrád County

Somogy County Government Office Consumer Protection Department
Address: 7400 Kaposvár, Vásártéri Street 2.
Email: fogyasztovedelem@somogy.gov.hu
Phone number: 06 82 510 868
Website:https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Somogy County

Szabolcs-Szatmár-Bereg County Government Office Consumer Protection Department
Address: 4400 Nyíregyháza, Hatzel Square 10.
Mailing address: 4401 Nyíregyháza, P.O. Box 77.
Email: fogyasztovedelem@szabolcs.gov.hu
Phone number: 06 42 500 694
Website:https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Szabolcs-Szatmár-Bereg County

Tolna County Government Office Consumer Protection Department
Address: 7100 Szekszárd, Kiskorzó Square 3.
Email: fogyasztovedelem@tolna.gov.hu
Phone number: (74) 795-385
Website:https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Tolna County

Vas County Government Office Consumer Protection Department
Address: 9700 Szombathely, Wesselényi u. 7.
Mailing address: 9702 Szombathely, P.O. Box 24.
Email: fogyasztovedelem@vas.gov.hu
Phone number: +36/70-705-1435
Website:https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Vas County

Veszprém County Government Office Consumer Protection Department
Address: 8200 Veszprém, Kistó Street 1.
Mailing address: 8200 Veszprém, Kistó Street 1.
Email: fogyasztovedelem@veszprem.gov.hu
Phone number: +36 88 550 510
Website:https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Veszprém County

Zala County Government Office Consumer Protection Department
Address: 8900 Zalaegerszeg, Pintér Máté u. 22.
Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22.
Email: fogyasztovedelem.zala@zala.gov.hu
Phone number: +36 92 510 530
Website:https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Zala County

Judicial proceeding

The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation board procedure

If your consumer complaint is rejected, you have the right to contact the Conciliation Board competent for your place of residence, place of stay or registered offi ce, or the one you indicated in your application. The condition for initiating the procedure of the conciliation board is that the consumer attempts to resolve the dispute directly with the business concerned.
The conciliation body – unless the consumer requests a personal hearing – shall hold the hearing online, without personal presence, via an electronic device that simultaneously provides audio and video transmission (hereinafter: online hearing).
The company is obliged to cooperate in the conciliation body procedure, within the framework of which we are obliged to send our response to the conciliation body within the deadline when called upon by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The company's authorised representative to conclude a settlement must participate online at the online hearing. If the consumer requests a personal hearing, the company's authorised representative to conclude a settlement must participate at least online at the hearing.

The Seller did not make a general declaration of submission to the conciliation body.
More information about the Conciliation Bodies is available here:https://www.bekeltetes.hu
Contact details of the respective territorially competent Conciliation Bodies:

Budapest Conciliation Board
Headquarters: Budapest
Area of jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. 1st fl oor. 111.
Mailing address: 1253 Budapest, P.O. Box:10.
Phone number: 06-1-488-2131
Email: bekelteto.testulet@bkik.hu
Website:bekeltet.bkik.hu

Baranya County Conciliation Board
Headquarters: Pecs
Area of jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
Email: info@baranyabekeltetes.hu
Website:baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Headquarters: Miskolc
Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091
Email: bekeltetes@bokik.hu
Website:bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Board
Headquarters: Szeged
Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62/549-392
Email: bekelteto.testulet@cskik.hu
Website:bekeltetes-csongrad.hu

Fejér County Conciliation Board
Headquarters: Székesfehérvár
Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétáter 4-6.
Phone number:06-22-510-310
Email: bekeltetes@fmkik.hu
Website:www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board
Headquarters: Gyor
Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact:
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Email: bekelteto.testulet@gymsmkik.hu
Website:bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board
Headquarters: Debrecen
Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710, +36 52 500 745
Email: bekelteto@hbkik.hu
Website:hbmbekeltetes.hu

Pest County Conciliation Board
Headquarters: Budapest
Area of jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone number: 06-1-792-7881
Email: pmbekelteto@pmkik.hu
Website:panaszrendezes.hu

Conciliation Board procedure for persons not considered consumers

According to the Consumer Protection Act, a consumer is a civil organization, religious legal entity, condominium, housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offers related to the goods, and is considered a consumer in the context of the Conciliation Board procedure.
The Conciliation Board is authorized to verify and examine the existence of consumer quality. The rules of procedure are governed by the rules written under the Arbitration Board.

Copyright

Pursuant to Section 1 (1) of the Copyright Act LXXVI of 1999 (hereinafter: the Copyright Act), the website is considered a work of authorship, and therefore all parts of it are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs on the website, or the use of any application with which the website or any part of it can be modifi ed is prohibited. Any material may be taken from the website and its database only with the written consent of the copyright owner, with reference to the website and indication of the source. The copyright owner: Zoltán Troják.

Partial invalidity, code of conduct

If any clause of the GTC is legally incomplete or invalid, the remaining clauses of the contract shall remain valid and the provisions of the relevant laws shall apply instead of the invalid or incorrect part.
The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Information on the essential characteristics of the Goods
We provide information about the essential features of the Goods available for purchase on the website in the descriptions of each Goods.
Correction of data entry errors - Responsibility for the accuracy of the data provided
During the ordering process, you have the opportunity to modify the data you have entered before fi nalizing the order (by clicking the back button in the browser, the previous page will open, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to enter the data you have entered accurately, as the Goods will be invoiced and delivered based on the data you have provided. Please note that an incorrectly entered e-mail address or the storage space of the mailbox may result in the failure to deliver the confi rmation and may prevent the conclusion of the contract. If the Buyer has fi nalized his order and discovers an error in the data provided, he must initiate the modifi cation of his order as soon as possible. The Buyer may notify the Seller of the modifi cation of the incorrect order by sending a letter from the e-mail address provided when ordering, or by making a phone call.

Using the website
Purchase does not require registration.

Selecting the Product
By clicking on the product categories on the website, you can select the desired product family, and within that, the individual Goods. By clicking on the individual Goods, you will fi nd the photo, article number, description, and price of the Goods. In case of purchase, you must pay the price listed on the website.

Add to cart
After selecting the Product, you can click the "Add to Cart" button to place any number of Products into the cart without incurring any obligation to purchase or pay, as placing the Product in the cart does not constitute an offer.
We recommend that you add the Goods to the cart even if you are not sure whether you want to purchase the given Goods, because this will allow you to see with one click which Goods you have selected at the given moment, and you can view and compare them on one screen. The contents of the Cart can be freely modifi ed until the order is fi nalized - until the "Order" button is pressed - and any Goods can be removed from the cart, new Goods can be added to the cart, or the desired quantity can be changed.
If you add the selected Product to the Cart, a separate window will pop up with the text “This item has been added to cart.” If you do not wish to select more Products, click on the “Cart” button in the upper right corner and then on the “Checkout” button!

View Cart
While using the website, you can check the contents of your cart at any time by clicking on the "Cart" icon at the top right of the website and then on the text "View Cart". Here you can remove the selected Goods from the cart or change the quantity of the Goods. If you do not wish to select additional Products and add them to the cart, you can continue shopping by clicking the "Checkout" button.

Enter customer details
After clicking the “Checkout” button, the “Personal details” page will appear, where you can fi rst enter your e-mail address and phone number, and in the “Billing Information” text box, your full name, address, and, if you are a company, your tax number. In the “Shipping Information” text box, the system automatically stores the data entered in the “Billing Information” section. If you request delivery to a different address, please remove the check mark. By clicking the “Continue” button, you can set your preferred delivery and payment method on the “Shipping and Payment” page.

Order overview
After filling in the above text boxes, you can continue the ordering process by clicking the “Continue” button, or you can delete/correct the data entered so far by clicking the “Back” button and return to the contents of the Cart. If you click the “Continue” button, you will be taken to the “Data verifi cation” page. Here you can see a summary of the data you previously entered, including the contents of the Cart, user, billing and shipping data and the amount you have to pay (you cannot change these data here, except by clicking the “Back” button). In the “Note” text box, you can enter any additional information you want.

Finalizing the order (making a quote)
If you are satisfi ed that the contents of the basket correspond to the Goods you wish to order and that your details are correct, you can complete your order by clicking on the “Order” button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder.
By pressing the "Order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confi rmed by the Seller in accordance with these GTC - entails a payment obligation. The Seller is obliged to immediately confi rm the receipt of the order to the Buyer electronically. If this confi rmation does not reach the Buyer within the expected deadline, depending on the nature of the service, calculated from the sending of the Buyer's order, but no later than within 48 hours, the Buyer is exempted from the offer or contractual obligation.

Order processing, contract formation
You have the option to place your order at any time. The Seller will confi rm your offer by e-mail no later than 48 hours after sending your offer. The contract is concluded when the confi rmation e-mail sent by the Seller becomes available to you in your email system.

Procedure for unclaimed packages
If the Buyer does not take delivery of the ordered and delivered Goods and does not notify the Seller of his/her intention to withdraw from the contract within 30 days without giving a reason as provided for in the law, he/she will be in breach of his/her contract with the Seller, under which he/she is obliged to take delivery of the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, if he can agree to this with the Buyer, but may make the re-delivery subject to payment of a delivery fee. If the re-delivery is
unsuccessful or cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and to claim the costs of the unsuccessful delivery and return as a penalty against the Buyer. The Parties accept the use of the e-mail used by the Customer when ordering as a form of communication for the termination of the contract and record that the date of notifi cation of the termination is the date when the termination letter becomes available in the Customer's e-mail account.

Payment methods

Cash on Delivery
If you wish to pay for the order upon receipt of the package, please select the "Cash on delivery" payment method.

Bank transfer
You can also pay for the Goods by bank transfer.

Cash
You have the option to pay the price of the Goods in cash (bank card not possible at the moment) if you decide to pick up the Goods in person.

Collection methods, collection fees

MPL courier service
Convenient and easy package pickup option. You can request delivery to your home address or even your workplace. Nationwide coverage. Two delivery attempts for MPL Business package, included in the base price. More info:https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites
Payment by bank card on site is considered cash on delivery.
In the case of MPL Business Parcel, the maximum weight of items delivered to your home is 40 kg and in the case of MPL Postal Parcel (for international delivery), the maximum weight is 10 kg.

Personal collection You can also collect the ordered Goods in person at 8417 Csetény, Petőfi Sándor Street 103.
You will not be charged any shipping/handling fees.

Completion deadline

In the case of a Buyer who is a consumer, unless otherwise agreed by the Parties, the Seller is obliged to make the Goods available to the Buyer without delay, but no later than thirty days after the conclusion of the contract.
Based on the above, the general delivery time for the order is 2-7 days from the order confi rmation. The Seller will provide information about any delivery time that may differ from this (but not longer than 30 days) for each delivery method.
In the event of delay by the Seller, the Buyer is entitled to take action against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of rights, ownership clause

If you have previously ordered Goods but have not received them upon delivery (excluding cases where you exercised your right of withdrawal), or the Goods have been returned to the Seller with an undeliverable status, the Seller will make the fulfi llment of the order conditional on the advance payment of the purchase price and shipping costs. The Seller may withhold the delivery of the Goods until it is satisfi ed that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to the conversion, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.

Sales abroad - prohibition of geo-blocking

The Seller does not differentiate between customers within the territory of Hungary and those outside the territory but within the European Union when using the Website, i.e. it does not restrict customers' access to the Website based on their citizenship, place of residence or place of establishment. Unless otherwise provided in these GTC, the Seller ensures the delivery/receipt of the ordered Goods within the territory of Hungary.
The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.
The Seller is not obliged to comply with any non-contractual requirements, such as labelling or sector-specifi c requirements, set out in the national law of the buyer's Member State in relation to the relevant Goods, or to inform the buyer of such requirements.
Unless otherwise stated, the Seller applies Hungarian VAT to all Goods.
In order to deliver the Goods, the Seller also provides non-Hungarian customers with the same delivery options as Hungarian customers.
If the buyer can request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state according to the GTC, the buyer from outside Hungary can also request this by any of the delivery methods specifi ed in the GTC.
If the buyer can choose to personally collect the Goods from the Seller according to the GTC, this option can also be used by non-Hungarian buyers.
Otherwise, the buyer may request that the Goods be shipped abroad at his/her own expense. Hungarian buyers do not have this right.
The Seller fulfi lls the order after payment of the shipping fee. If the buyer does not pay the shipping fee to the Seller or does not arrange their own shipping by the pre-agreed date, the Seller will terminate the contract and refund the prepaid purchase price to the buyer.

Consumer information

Information on the consumer buyer's right of withdrawal

According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is only a natural person acting outside the scope of his profession, independent occupation or business activity, thus Legal entities cannot exercise the right of withdrawal without giving reasons! The consumer has the right to withdraw from the contract without giving any reason in accordance with Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise his right of withdrawal
a)In the case of a contract for the sale of goods
aa)to the Goods,
ab)When buying and selling multiple Goods, if the individual Goods are provided at different times, the last Goods provided shall be the
and) in the case of goods consisting of several items or pieces, the last item or piece supplied,
ad) if the goods are to be supplied regularly within a specifi ed period, the fi rst service,
may exercise it within a period calculated from the date of receipt by the consumer or a third party designated by him/her, other than the carrier, which period14 calendar days.
The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specifi ed in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer for the conclusion of the contract.
If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree) and about the declaration template in Annex 2, the withdrawal period specifi ed above shall be extended by 12 months. If the Seller has provided the consumer with information on exercising the right of withdrawal within 12 months of the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day following the provision of this information.
Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses available here: https://net.jogtar.hu/jogszabaly?docid=a1400045.kor
The Seller also provides businesses with the right of withdrawal in accordance with the rules applicable to consumers. However, this right of withdrawal does not apply to the Seller's reseller partners. The right of withdrawal provided to businesses does not apply to products with a value of HUF 70,000 or more.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using a declaration template that can be downloaded from the website.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his/her declaration within the deadline.
In the case of written withdrawal or termination, it is suffi cient to send the withdrawal or termination statement within the deadline.
The consumer shall bear the burden of proving that he has exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confi rm the consumer's withdrawal statement on an electronic data medium upon its receipt.
The Seller's obligations in the event of the consumer's withdrawal

Seller's refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after the date on which the consumer became aware of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a method of transport other than the least expensive standard method of transport.

Method of the Seller's refund obligation

In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay resulting from the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs

If the consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to reimburse up to the amount of the indicated general shipping rates.

Right of retention

The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proven beyond doubt that they have been returned; whichever is earlier. We are unable to accept shipments sent by cash on delivery or courier.
In the event of withdrawal or termination of the consumer's obligations

Return of Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), he is obliged to return the Goods immediately, but no later than fourteen days from the date of notifi cation of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the deadline expires.
Bearing direct costs related to the return of the Goods
The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods in a business premises and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the Goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside the business premises or between distant parties after the commencement of performance, he is obliged to pay the business a fee proportional to the services provided up to the date of notifi cation of the termination to the business. The amount to be paid by the consumer in proportion shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount determined in this way is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or postage paid.

Consumer liability for depreciation

The consumer is liable for any depreciation resulting from use exceeding that necessary to establish the nature, properties and functioning of the Goods.
The right of withdrawal cannot be exercised in the following cases:
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):
a. after the service has been fully performed, however, if a contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the business has fully performed the contract;
b. in respect of a Product or service whose price or fee cannot be infl uenced by the fi nancial market undertaking and is subject to possible fl uctuations during the period specifi ed for exercising the right of withdrawal;
c. in the case of non-prefabricated Goods that have been produced to the consumer's instructions or at his express request, or in the case of Goods that have been clearly tailored to the consumer;
d. with regard to Goods that are perishable or have a short shelf life;
e. in respect of Goods in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons (We would like to point out that in respect of Goods in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons, the use necessary to establish the nature, properties and functioning of the Goods will result in the loss of the right of withdrawal.);
f. in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
g. in respect of an alcoholic beverage whose actual value depends on market fl uctuations in a way that cannot be infl uenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfi lled after the thirtieth day from the conclusion;
h. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;
i. in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
j. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
k. in the case of contracts concluded at public auction;
l. in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specifi ed in the contract has been stipulated;
m. with regard to digital content provided on a non-tangible medium, if the Seller has commenced performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right of withdrawal after commencement of performance, and the business has sent a confirmation to the consumer.

Information on product warranties, warranties and guarantees regarding the guarantee of conformity of goods in relation to consumer contracts
This section of the consumer information has been prepared on the basis of the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 to Government Decree 45/2014 (II.26.)
The Consumer Information applies exclusively to Buyers who are considered consumers; the rules applicable to buyers who are not considered consumers are included in a separate chapter.

Requirements for performance in accordance with the contract in the case of a consumer contract

Requirements for conformity with the contract in general for goods sold under a consumer contract
The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance.
For the performance to be considered in accordance with the contract, the Goods that are the subject of the contract must
● must comply with the description, quantity, quality, type and functionality, compatibility, interoperability and other characteristics specifi ed in the contract
● must be suitable for any purpose specifi ed by the consumer, which the consumer has brought to the attention of the Seller at the latest when concluding the contract and which the Seller has accepted
● must have all accessories, user manuals - including commissioning instructions, installation instructions and customer service support - specifi ed in the contract, and
● must provide the updates specifi ed in the contract.
In order for the performance to be considered in accordance with the contract - furthermore - the Goods that are the subject of the contract
● must be suitable for the purposes prescribed by law, technical standard or, in the absence of a technical standard, the applicable code of conduct for the same type of Goods
● must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - in particular in terms of functionality, compatibility, accessibility, continuity and safety - that are customary for Goods of the same type, taking into account any public statement made by the Seller, its representative or another person involved in the distribution chain regarding the specifi c characteristics of the Goods, in particular in an advertisement or on a label
● must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions - and
● must comply with the characteristics and description of the Goods presented by the company as a sample, model or made available as a trial version prior to the conclusion of the contract.
The Goods need not comply with the above public statement if the Seller proves that
● he did not know the public statement and did not need to know it
● the public statement has been appropriately corrected by the time the contract is concluded, or
● the public statement could not have infl uenced the decision of the entitled person to conclude a contract.

Specific requirements for conformity of performance in the case of goods containing digital elements

In the case of goods containing digital elements, the Seller must ensure that the consumer is notifi ed of and receives updates to the digital content of the goods or the digital service related to them, including security updates, which are necessary to maintain the conformity of the goods with the contract.
The Seller is obliged to make the update available if the purchase contract
● provides for a one-off supply of the digital content or digital service, then it can reasonably be expected by the consumer, taking into account the type and purpose of the goods and digital elements, the individual circumstances and the nature of the contract; or
● If the digital content provides for continuous provision over a specifi ed period, then in the case of continuous provision not exceeding two years, it must be provided for a period of two years from the delivery of the goods.
If the consumer fails to install the updates made available within a reasonable time, the Seller shall not be liable for any defect in the goods if it results solely from the failure to apply the relevant update, provided that:
1. the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
2. The failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a defi ciency in the installation instructions provided by the Seller.
Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifi cally informed that a specifi c property of the goods differs from that described here, and the consumer separately and expressly accepted this difference when concluding the sales contract.

Requirements for contractual performance in the case of the sale of digital content sold under a consumer contract

The Seller shall provide the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.
The service is deemed to be provided when the digital content or any solution necessary to access it or suitable for downloading it has been delivered to the consumer or to a physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer is notifi ed of and receives updates to the digital content, including security updates, that are necessary to maintain the conformity of the digital content or digital service with the contract.
If the contract provides for the continuous supply of digital content over a specifi ed period of time, the conformity of performance with respect to the digital content must be ensured throughout the entire duration of the contract.
If the consumer fails to install the updates provided by the Seller within a reasonable time, the Seller shall not be liable for any failure of the service if it results solely from the failure to apply the relevant update, provided that:
● the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
● The failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a defi ciency in the installation instructions provided by the Seller.
No defective performance can be established if, at the time of concluding the contract, the consumer was specifi cally informed that a specifi c feature of the digital content deviates from the requirements specifi ed herein, and the consumer separately and expressly accepted this deviation at the time of concluding the contract.
The Seller shall be deemed to have performed defectively if the defect in the digital content service results from the improper integration of the digital content into the consumer's digital environment, provided that:
● the integration of the digital content was carried out by the Seller or the integration was carried out under the responsibility of the Seller; or
● the digital content must be integrated by the consumer and the improper integration was caused by defi ciencies in the integration instructions provided by the Seller.
If the contract provides for the continuous provision of digital content or a digital service over a specifi ed period of time, the Seller is liable for a defect in the digital content if the defect occurs or becomes detectable during the period specifi ed in the contract.
If the contract provides for a single service or a series of individual service acts, it shall be presumed, unless proven otherwise, that the defect recognized by the consumer within one year from the date of performance already existed at the date of performance. However, the Seller shall not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.
The consumer is obliged to cooperate with the Seller in order to ensure that the Seller, using the means technically available and requiring the least intervention by the consumer, can verify that the fault is caused by the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the burden of proof lies with the consumer.
● the defect detected within one year of performance already existed at the time of performance, or
● a service affected by a defect recognized during the contractual period was not in conformity with the contract during the period of performance of the service under the contract.

Defective performance of the contract for the sale of goods

The Seller shall perform defectively if the defect in the goods results from improper installation, provided that:
a) the commissioning is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or
b) the installation had to be carried out by the consumer and the improper installation is the result of defi ciencies in the installation instructions provided by the Seller - or, in the case of goods containing digital elements, by the provider of the digital content or digital service.
If, according to the sales contract, the goods are put into operation by the Seller or the putting into operation takes place under the Seller's responsibility, the performance shall be deemed to be completed by the Seller when the putting into operation is completed.
If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or a digital service over a specifi ed period of time, the Seller is liable for a defect in the digital content of the goods if the defect occurs or becomes recognizable within two years of the performance of the goods in the case of continuous provision with a duration not exceeding two years; or in the case of continuous provision with a duration exceeding two years during the entire period of continuous provision.

Warranty

In what cases can you exercise your right to a warranty?
In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the Civil Code and, in the case of a consumer contract, with Government Decree 373/2021 (VI.30.).
What rights do you have based on your warranty claim?
You may – at your choice – make the following warranty claims:
You may request repair or replacement, unless the fulfi llment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfi llment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or - as a last resort - you may withdraw from the contract.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justifi ed or the Seller gave a reason for it.
In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect discovered within one year of the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the Goods in perfect condition and the seriousness of the breach of contract.
The consumer is also entitled - depending on the severity of the breach of contract - to request a proportional reduction in the consideration or to terminate the sales contract if
● the Seller has not carried out the repair or replacement, or has carried it out but has not fulfi lled the following conditions in whole or in part
○ The Seller must ensure the return of the exchanged goods at its own expense.
○ if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the
obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
● the Seller refused to make the goods conform to the contract
● repeated performance failure occurred, despite the Seller's attempts to make the goods conform to the contract
● the defect in performance is of such gravity that it justifi es an immediate price reduction or immediate termination of the sales contract, or
● the Seller has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without signifi cant prejudice to the consumer.
If the consumer wishes to terminate the sales contract citing defective performance, the Seller has the burden of proving that the defect is insignifi cant.
The Consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the Seller fulfi lls its obligations regarding the conformity of the performance and defective performance.

The general rule is that:
● The Seller must ensure the return of the exchanged goods at its own expense.
● if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
The reasonable period of time for the repair or replacement of the Goods shall be calculated from the time the Consumer notifi ed the Company of the defect.
The consumer must make the Goods available to the business for repair or replacement.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value due to the Consumer in the event of contractual performance and the value of the goods actually received by the Consumer.
The Consumer's right to terminate the purchase contract under the warranty can be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.
If the defective performance affects only a specifi c part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.
If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,
● the Consumer must return the affected goods to the Seller at the Seller's expense and
● the Seller must immediately refund the purchase price paid for the goods concerned to the Consumer as soon as the Seller has received the goods or proof of return of the goods.

The Seller is obliged to record the warranty claim reported to it by the consumer and must provide a copy of it to the consumer immediately and in a verifi able manner.
If the Selling Company is unable to state whether the consumer's warranty claim can be fulfi lled upon notifi cation, it is obliged to notify the consumer of its position - in the event of rejection of the claim, the reason for the rejection and the possibility of contacting the conciliation body - within fi ve working days, in a verifi able manner.
The Seller shall endeavour to carry out the repair or replacement within a maximum of fi fteen days. If the duration of the repair or replacement exceeds fi fteen days, the Seller shall inform the consumer of the expected duration of the repair or replacement.
Within what deadline can you assert your warranty claim?
You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered a defect reported without delay. However, please note that you may no longer assert your warranty rights after the two-year limitation period from the performance of the contract.
The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.
The limitation period for warranty claims for the part of the Goods affected by the replacement or repair shall start anew. This rule shall also apply if a new defect arises as a result of the repair.

Against whom can you assert your warranty claim?

You may assert your warranty claim against the Seller.

What other conditions are there for enforcing your warranty rights?

Within one year from the date of delivery, there is no other condition for asserting your warranty claim other than notification of the defect, if you prove that the Goods were provided by the Seller. However, after one year from the date of delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.

Specific rules for warranty claims in the case of digital content provision

The consumer is also entitled to request a proportionate reduction of the consideration, in accordance with the gravity of the breach of contract, or to terminate the contract for the provision of digital content, if:
1. repair or replacement is impossible or would result in disproportionate additional costs for the Seller;
2. in the event of exercising the right to repair or replace the goods, the Seller fails to bring the goods into conformity with the contract free of charge within a reasonable time from the date of notifi cation of the defect by the consumer, without causing signifi cant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service;
3. a repeated failure to perform occurred, despite the company's attempts to make the goods conform to the contract;
4. the defect in performance is of such gravity that it justifi es an immediate price reduction or immediate termination of the contract; or
5. the Seller has not undertaken to bring the service into conformity with the contract, or it is obvious from the circumstances that the business will not bring the service into conformity with the contract within a reasonable time limit or without signifi cant harm to the consumer.
In the event of exercising the right to repair or replace the goods, the Seller shall - without causing signifi cant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service - bring the performance into conformity with the contract free of charge within a reasonable time from the date of notification of the defect by the consumer.
In the event of exercising the right to repair or replace the goods, the Seller may choose the method of bringing the digital content into conformity with the contract, depending on the technical characteristics of the digital content.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the service actually provided to the consumer and the value of the service due to the consumer in the event of performance in accordance with the contract.
If the contract provides for continuous service over a specifi ed period, the proportionate reduction of the consideration shall apply to the period during which the service was not in conformity with the contract.
If the consumer wishes to terminate the contract citing defective performance, the Seller has the burden of proving that the defect is insignifi cant.
If the Seller provides digital content or undertakes to do so, and the consumer provides only personal data or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of a minor defect, but may not request a proportionate reduction in the consideration.
The consumer's right to terminate the contract under the warranty may be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.

If the Seller fails to perform, the consumer is obliged to call the Seller to perform. If, despite the consumer's call, the Seller fails to provide or deliver the digital content without delay or within an additional period agreed upon by the parties, the consumer may terminate the contract.
The consumer may terminate the contract without requiring the Seller to perform if:
● the Seller has not undertaken to provide the digital content or it is obvious from the circumstances that it will not provide the digital content; or
● it is obvious from the agreement of the parties or from the circumstances of the conclusion of the contract that it is essential for the consumer to perform the contract on the specifi ed date, and the Seller fails to do so.

In the event of termination of the contract, the Seller is obliged to refund the full amount paid by the consumer as consideration.
However, if the performance was in conformity with the contract for a specifi ed period before the termination of the contract, the consideration due for that period shall not be refunded. In the latter case, the part of the consideration which relates to the period of non-conformity of the performance shall be refunded, as well as the consideration paid in advance by the consumer which would have been due for the remaining period of the contract if the contract had not been terminated.
If the consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller shall fulfi ll its refund obligation immediately, but no later than fourteen days after becoming aware of the exercise of this right.
The business will refund the amount due to the consumer in the same way as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result.
The costs associated with the refund are borne by the Seller.

In the event of termination of the contract, the Seller may prevent the consumer from further using the digital content, in particular by making the digital content or digital service inaccessible to the consumer or by disabling the consumer's user account.
In the event of termination of the contract, the consumer is obliged to refrain from using the digital content and making it available to third parties.
If the digital content was provided on a physical data carrier, the consumer is obliged to return the physical data carrier without delay at the Seller's expense upon request made to the Seller within fourteen days of becoming aware of the termination.
The consumer is obliged to pay a fee for the use of the digital content for the period prior to the termination of the contract, which is proportional to the service provided in accordance with the contract.

Withdrawal (also for consumers and legal entity buyers (except wholesale partners):The buyer has 14 days to withdraw from the purchase.
The purchase price will be refunded in the same form as the Seller paid, unless the buyer requests a refund in cash.
In all cases of product exchange and return, proof of purchase is required for processing.

Personal order rules

Orders for personal collection can only be accepted if the Seller notifies the buyer of their collection status by email or phone. Orders are processed and prepared in the order in which they are received.
The Seller will keep personal pickup orders for a maximum of 14 days from the notifi cation of acceptance (either by email or telephone).
The GTC rules applied in the webshop apply to personal pickup orders.
Personal pickup can be changed to home delivery - in this case, the Seller will deliver the product accordingly, modifying the shipping fees and methods.